FAQ

ABOUT US

Who are we?

Urbanite Carry Backpacks is a brand offering a wide range of backpacks that you're sure to enjoy, and they make perfect gifts! All the items in our store are selected by our team and each item is featured with a personal touch. We strive to provide high-quality products at consumer-friendly prices. Learn More

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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    Social Media

    Join our amazing community of content creators, film enthusiasts and film lovers alike! 



      SHIPPING

      How much is the shipping fee?

      The shipping fee varies from product to product. At times, there will be discounts and special promos. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets.

      Do you provide free shipping?

      YES! As we’ve said, we have some promos and discounts for our products. At special times, we will offer free shipping for our products. Also, we will have items for FREE and all you need to pay is the shipping. Check out our announcement on our homepage or on our social media outlets. For more information please read our shipping policy. 

      Where do you ship?

      Currently, we only cater to shipping within the US. We will keep you posted once we expand to shipping internationally.

      When is my order shipped? 

      All orders will be shipped within 24 hours upon payment confirmation. 

      When will my order arrive?

      Typically orders will arrive at your shipping address within 2-4 weeks, depending on the size and type of product. 

      Help! I have not received my package. 

      If you do not receive your package within the estimated delivery time, please drop us an e-mail at sale@urbanitecarrybackpacks.com and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.


      ORDER AND REFUND

      Can I cancel my order once it is placed?

      As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout. 

      What if I am unsatisfied with my order?

      We offer 100% refund back guarantee if you find any defects, sizing error, or any other issues (send us a picture). Your satisfaction is our priority and rest assured we will treat every case personally. For more information, please refer to our refund policy.

      I would like to return my purchase!

      If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. 

      The fastest way to initiate a refund is to follow the step-by-step guide in our returns center. 

      Typically, it takes about 5-20 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

      If you have any further queries, please do not hesitate to drop us an e-mail at sale@urbanitecarrybackpacks.com. We are happy to help!

      How long does it take to receive my refund?

      Typically, it will take about 5 - 20 Business Days for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)


      PAYMENT INFORMATION

      Is it safe to use my credit/debit card on your site?

      Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

      What forms of payment do you accept?

      Currently, we accept credit and debit cards as well as PayPal for all orders. 

      I have a query or issue with my purchase.

      Please use our live chat feature for fastest response. Otherwise, you can send us an email at sale@urbanitecarrybackpacks.com and we will respond to you within 24 hours. 

      Thank you for shopping with us!